Delete your Vision Health account

For the Vision Health app on Android and iOS. Vision Health Services.

You can ask us to delete your Vision Health account and the personal information stored with it. You do not need the app installed to make this request.

1. How to request deletion

1. Email hello@visionhealth.app from the email address linked to your Vision Health account.
2. Use the subject line Account deletion request.
3. Include your full name, and your phone number if you have one on the account, so we can match the right record.

We will confirm we have received your request and complete the deletion within 30 days. Once it is done, you will not be able to sign in to the Vision Health app with that account.

2. Data we delete

When your account is deleted we remove or permanently redact:

• Your name, email address, phone number and profile photo
• Health and fitness records, including measurements, assessments, programmes, activity and nutrition logs
• Messages, documents and notifications linked to your account
• Your sign-in, so the email address and phone number can no longer be used to access the app

3. Data we keep

A small amount of information is kept after deletion:

• Year of birth and postcode, where we already hold them, for service records
• A redacted account marker so historical coaching records stay consistent
• Audit and safeguarding logs where we have a legal obligation to retain them

We do not use retained records to contact you or to recreate your account.

4. If you only want the app removed

Uninstalling the Vision Health app from your phone does not delete your account or your data. Use the request above if you want the account deleted.

Questions about your data: hello@visionhealth.app · Privacy policy · Support